Service FAQs

You’ve got questions, we’ve got answers!

How often should my furnace/air conditioner be cleaned and maintained?

You should have your furnace or air conditioner maintained every year to comply with the manufacturer’s warranty. Many home insurance plans also require annual maintenance on heating and cooling equipment.

What if I need service on the weekend or a holiday?

Our emergency no-heat service operates 24/7. Our own A1 president Peter Messenger has personally done a service call on Christmas morning – we take our commitment to our customers seriously.

What’s the number one thing I can do to keep my furnace in good shape?

Replace your furnace filter. A dirty furnace filter is a common cause for HVAC system failure. A dirty filter restricts airflow, which can cause motor burnout, overheating, high energy use and system failure.

Are protection plans a good investment?

The cost of a protection plan is generally less than the price of an annual tune-up, plus it includes services calls and other benefits. A protection plan ensures peace of mind and helps you avoid expensive repairs.

What does a protection plan include?

The A1 protection and maintenance plans all include an annual inspection, tune-up and cleaning, plus free or discounted service calls, repairs, parts and labour. Click here for an overview of our plans.

Complete the form to request a no-obligation quote by phone or video. We will connect with you within 2 hours.
If you prefer, call us directly at (647) 691-6499.

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For your piece of mind - this is our promise

Our A1 team always wear PPE (masks, gloves, foot covers)

We thoroughly disinfect all surfaces that we touch

You can prepay for your service. No need to touch a handheld payment unit

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Find out more about our maintenance and protection plans.
Our SuperCare plan includes an annual inspection, tune-up and cleaning, plus unlimited service calls, repairs, parts and labour.
Breathe easy. We’ve got you covered.

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