Since 1967, A1’s mission has been to deliver smart HVAC solutions to homeowners in the west GTA. Over 60,000 homeowners have relied on A1’s Solution Specialists for expert advice, best-in-class installation and service excellence. Our solution-driven products and services provide an effortless solution for your heating, cooling and indoor air quality needs.
You can feel confident in knowing that you will have the most innovative solution for your home – a smart solution not just for your needs today, but for the future of your home. Our customer-focused approach, industry-leading products and commitment to a seamless experience are what sets us apart from our competitors.
With a proud history guided by three generations of the Messenger family, you can rely on A1 for the best in heating, cooling, hot water heaters and indoor air quality products.
Our A1 customer service mantra
“The mantra of our Customer Experience team is to provide our clients with a seamless and delightful interaction from the moment you reach our live reception all the way to our customer experience call handlers.
We constantly strive to enhance our skills with knowledge exchange, hybrid training, and sharing insights and best practices. We want to make our customers feel that they are a part of the A1 family and that we are someone they can trust when it comes to their home comfort needs.
We take care of our team so that they can take care of our customers and provide an excellent service experience. We know we’ve done a good job when our customers tell their family and friends about us.”
– Anna, A1 Customer Experience Manager