Our Guarantee

A1’s exclusive money-back guarantee

At A1, we pride ourselves on doing a good job right the first time. We are so confident that you will be happy with our products and services that we offer a guarantee like no other in the industry.

If you’re not 100% satisfied with your new heating or cooling equipment after 12 months, A1 will remove the equipment and give you a full refund*

It’s just another great reason to choose A1 when purchasing a heating or cooling system.

Our goal is to ensure that you are 100% satisfied. A1 will always stand behind all of the work we do for you. We guarantee it.

Our commitment to quality assurance

Our Quality Assurance process is designed to ensure that you are happy and confident with your home comfort system installation. We guarantee that every installation is double-checked, either virtually or in-person by senior management at A1.

The A1 quality assurance process

A great installation with A1 begins with the expertise provided by our triple-certified Technicians.

  • Certified by TSSA for gas fitters license to work on furnaces and fireplaces
  • Certified as expert Air Conditioning and Refrigerant Mechanics
  • A1 is ESA certified to do electrical work necessary for HVAC installations and repairs
A1 technician triple certified icon

After the completion of the installation, we will ensure that all necessary tags are properly attached and displayed to adhere to all safety codes and A1’s high standards.

  • Electrical Safety Authority tag signifies any electrical work regarding your furnace or air conditioner has been inspected and signed off by the Safety Authority
  • Ozone Depletion Prevention tag ensures all air conditioner refrigerants were handled in accordance with Ontario safety standards and guidelines
  • Technical Standards and Safety Authority gas tag ensures fuel installation has been inspected and has passed stringent requirements

Click here to learn more about A1’s installation process.

After your installation is complete, an A1 Technician will walk you through how to use your new equipment and make sure you’re comfortable with its operation.

  • How your thermostat works with your furnace or air conditioner
  • Where your user manual is located
  • Where your filter is located in your unit and how to change it
  • Educate you on how to best protect the longevity of your new equipment

Please know that A1 is always just a phone call away. If you have any further questions or concerns, we’re here to help.

You can rely on A1

When you choose A1 as your heating and cooling specialist, you are working with a company that values customer satisfaction above all else. We believe in building long-lasting relationships with our customers and our quality assurance process ensures every customer is completely satisfied with their furnace or air conditioner installation.

*Applies to the installation of major pieces of equipment such as furnaces or air conditioners.
*Ask Customer Experience member for more details

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